Terms & Conditions

Bookings and Cancellation Times:

A reservation whether by email, fax or telephone is a legally binding contract.
Full amount payable within 7 days to secure a booking.
Weekend minimum stay of 2 nights.

To protect us against late cancellation and guests not turning up,
we are obliged to put the following policy in place :
· Booking is cancelled more than 30 days before your arrival date – Full refund.
· Booking is cancelled 15 to 30 days before your arrival date – 50% refund.
· Booking is cancelled 14 days or less before your arrival date – No refund.
· Check out prior to to departure date – No refund.

On receipt of a written instruction to cancel the reservation, including bank details,
Rooikloof will refund the applicable amount.

Rooikloof levies a 5% admin fee on any refunds processed.
Please note that Rooikloof does not have Credit Card facilities.

Check in time : 14h00 or earlier by arrangement.
Check out : 10h00, or later by arrangement.